Network Security Service Owner

What is the job about

The service owner is responsible for the design, launch, continuous improvement, and sunsetting of their respective services. The service Owner is accountable to ensure that business consumers of the services have a fully functional environment, designed by best practices, to deliver their goals to clients and partners. This role includes participation and/or leading the resolution of high-severity outages.

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Key Responsibilities

Develop and execute on a strategic network engineering and technology plan for network and investment decisions.
Ensure that the network functions provide the capabilities needed to meet identified business needs.
Cooperate with other service owners to identify service dependencies and generate solutions for complex technical challenges.
Adhere to prescribed workflows and procedures based upon an industry standard framework (ITIL).
Design network solutions (or entire new services) according to business needs, test and document the solution, and handover to deployment team.
Cooperate and lead interactions with partners and service providers to deliver expected objectives (e.g. Proof of Concept).
Provide clear definition and description of the service, including related documentation, the primary use cases of the service, and its business value.
Identify security risks and mitigations associated with the services.
Manage total capacity including utilization, features, and resiliency of assigned services.
Manage the costs of the service. Be able to benchmark total and unit costs; service level & features; and risk profile (including security, resilience, scalability).
Create a phased deployment roadmap (short term and long term) that plans out vision for your service. Deliver committed results relative to your roadmap.

Skills & Required Qualifications

5 years of experience in IT Infrastructure is required
Strong overall IT work experience is required
Demonstrate strong technical expertise in F5 design, implementation and troubleshooting technologies on an enterprise scale
Proven experience with creation of documentation (HLD, LLD, network diagrams).
Experience in managing network services, KPI’s, and SLA’s with suppliers / vendors.
Experience with RFI/RFP processes and documentation preparation is desired.